Spa Policy

CANCELLATION POLICY

Appointment and Cancellation Policy
Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our relaxing spa treatments. However, we will always do our best to accommodate your requests. A major credit card is required to hold your reservation(s).

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy or if a wheel chair access is required. Consumption of alcohol before, during or directly after particular spa treatments such as massages, body treatments and facials is not recommended.

All spa guests must be 14 years of age or older.

If you need to cancel a reservation or reschedule one, we require 24 hours notice for individual services and packages. Appointments cancelled or rescheduled in less than the required time will be billed 50%. Late arrivals will result in a shortened appointment.

MULTIPLE SERVICES

Multiple service appointment requires a credit card to hold your reservation. A no-show will result in a charge to your credit card for the amount of services. If you are using a gift certificate, it will be voided.

GIFT CERTIFICATES

Gift Certificates are valid for one year from the date of purchase and are not refundable or exchangeable at any time. Gift Certificates are to be treated as cash, and are therefore not redeemable if lost or stolen.